The purpose of this qualitative case study is to examine the role of the Literacy Outreach Worker at ‘City School’, an adult/continuing Education program located in a school district in the British Columbia interior. The primary research question is “How does a Literacy Outreach Worker (LOW) facilitate best practices in supporting an Adult/Continuing Education program?” Two sub-questions are: “How do stakeholders perceive the role of the Literacy Outreach Worker?” and "How can an adult education program's structure and personnel cultivate conditions that empower a LOW to perform the role effectively?” Data were collected through stakeholder interviews, document review and participant observation, and analyzed to derive conceptual categories. Results are presented and discussed in each of the six categories: support, attributes, reentry, liaison, workload and funding. Interpretation of results includes actionable recommendations, calls for a commitment to stable outreach funding and suggests directions for future research.
